StageSpot.com Return Privileges
Stagespot.com offers a 20 day return policy on merchandise based
on the following conditions:
Damaged Product Box
If Customer receives damaged products, please refuse the products upon
original delivery attempt. If damaged products are accepted from the carrier,
such damage should be noted on the carrier delivery record. Please save
the product and the original box and packaging and notify STAGESPOT.COM
immediately to arrange for a carrier inspection and a pick up of damaged
products. Please notify STAGESPOT.COM Customer Service at info@Stagespot.com
of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt
of this information is necessary for STAGESPOT.COM to file a damage claim.
Damaged merchandise will only be exchanged for the exact same product.
Non-Damaged/Defective,
Unopened Merchandise within 20 days of Original Purchase Date
If you have non-defective merchandise which is unopened, we will issue
you an RMA # and will give you an address to ship the product to at
your expense subject to a 15% restocking fee or more, depending
on the item, manufacturer policies, and circumstances. Return shipping
to us is at your expense.
Non-Damaged/Defective,
Opened Merchandise
We will not accept returns on merchandise that has been opened and is
not defective.
Defective
Products
If you have received defective merchandise you must contact STAGESPOT.COM
within 20 days for replacement of defective merchandise with the exact
same product. After 20 days, Customer will have to contact the manufacturer
directly.
All return products must have an RMA number or the return will be refused at our warehouse.
To
receive an RMA:
• Please contact STAGESPOT.COM Customer
Service at 888-567-8243, Monday through Friday, 8am -
6pm, CT, via email
at info@stagespot.com,
to obtain a Return Merchandise Authorization
(RMA) before shipping product back to STAGESPOT’s
WAREHOUSE.
This will expedite and help ensure the proper action or credit upon processing.
• In order to expedite a return, please
have the following information on hand when requesting an RMA number:
invoice number, reason
for return, action to take (replacement/repair/return/credit)
and whether the box has been opened or is manufacturer sealed.
• Please return all products 100% complete
including all original manufacturer boxes with the UPC code and
packing materials, all
manuals, blank warranty cards, accessories and any other
documentation included with the original shipment. RMA approval is
contingent
upon, among other things, the products being 100% complete.
• Customer is responsible for shipping charges
to STAGESPOT.COM distribution center for all products
being shipped for return,
exchange or replacement. Products exchanged or
replaced will be shipped by STAGESPOT.COM to Customer, at Customers
expense.
• Customer is responsible for all risk of
loss and damage to products being shipped for return, exchange or
replacement. Please fully
insure return shipment in case of loss or damage. Please
use a carrier that is able to provide you with proof of delivery such as UPS or
Federal Express. This is for your protection as well as to ensure quick action on
your return.
• Return privileges vary by manufacturer.
Please contact STAGESPOT.COM Customer Service info@stagespot.com
for details.
Replacement Policy:
• Customer is responsible for returning
damaged or defective merchandise to Stagespot.
• Stagespot will not ship replacement merchandise
until receipt of damaged or defective item.
• All defective or damaged returns are subject
to verification.
• Failure to return a product within the
return period will be deemed to be an acceptance of the product.
Exceptions
to the Above Policy:
• Custom orders, bulk orders, and other products designated as "This
Sale Final" "No Returns", or similar language may not be returned.
• Fees for labor -- such as plug installation, artwork creation, or proof creation -- may not be refunded.
