Stagespot.com offers a 20 day return policy on merchandise based on the following conditions:
Damaged Product Box
If Customer receives damaged products, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify STAGESPOT.COM immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify STAGESPOT.COM Customer Service at [email protected] of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for STAGESPOT.COM to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.
Non-Damaged/Defective, Unopened Merchandise within 20 days of Original Purchase Date
If you have non-defective merchandise which is unopened, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee or more, depending on the item, manufacturer policies, and circumstances. Return shipping to us is at your expense.
Non-Damaged/Defective, Opened Merchandise
We will not accept returns on merchandise that has been opened and is not defective. Any product not returned within 20 days of the return authorization being issued will be charged full price for the original product and an RMA will not be reissued.
Defective Products
If you have received defective merchandise you must contact STAGESPOT.COM within 20 days for replacement of defective merchandise with the exact same product. After 20 days, Customer will have to contact the manufacturer directly. Any defective product not returned within 20 days of the return authorization being issued will be charged full price for the original product.
Missing Items
Missing items must be reported within 20 days of delivery notification for assistance. Replacement of any missing items after 20 days will be the responsibility of the customer.
Custom Items
Custom items are not elligible for returns or refunds. CUSTOM GOBOS MAY be elligible for a partial refund if the gobo has not been physically produced; HOWEVER there may be a charge for any work performed in relation to the order.
All return products must have an RMA number or the return will be refused at our warehouse.
To receive an RMA:
Replacement Policy:
Exceptions to the Above Policy:
International Return Policy:
Our hope is that you are completely satisfied with your purchase. If you aren’t, we are happy to accept your return or exchange; but please keep in mind...
Defective Products
If you have received defective merchandise you must contact STAGESPOT.COM within 20 days for replacement of defective merchandise with the exact same product. After 20 days, Customer will have to contact the manufacturer directly. Any defective product not returned within 20 days of the return authorization being issued will be charged full price for the original product.
Missing Items
Missing items must be reported within 20 days of delivery notification for assistance. Replacement of any missing items after 20 days will be the responsibility of the customer.
Custom Items
Custom items are not elligible for returns or refunds. CUSTOM GOBOS MAY be elligible for a partial refund if the gobo has not been physically produced; HOWEVER there may be a charge for any work performed in relation to the order.
Making a Return