Loading..

Product was successfully added to your shopping cart.





×

Registration

Profile Informations

Login Datas

or login

First name is required!
Last name is required!
First name is not valid!
Last name is not valid!
This is not an email address!
Email address is required!
This email is already registered!
Password is required!
Enter a valid password!
Please enter 6 or more characters!
Please enter 16 or less characters!
Passwords are not same!
Terms and Conditions are required!
Email or Password is wrong!

Return Policy

StageSpot.com Return Privileges


Stagespot.com offers a 20 day return policy on merchandise based on the following conditions:

Damaged Product Box
If Customer receives damaged products, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify STAGESPOT.COM immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify STAGESPOT.COM Customer Service at info@stagespot.com of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for STAGESPOT.COM to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.

Non-Damaged/Defective, Unopened Merchandise within 20 days of Original Purchase Date
If you have non-defective merchandise which is unopened, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee or more, depending on the item, manufacturer policies, and circumstances. Return shipping to us is at your expense.

Non-Damaged/Defective, Opened Merchandise
We will not accept returns on merchandise that has been opened and is not defective. Any product not returned within 20 days of the return authorization being issued will be charged full price for the original product and an RMA will not be reissued.

Defective Products
If you have received defective merchandise you must contact STAGESPOT.COM within 20 days for replacement of defective merchandise with the exact same product. After 20 days, Customer will have to contact the manufacturer directly. Any defective product not returned within 20 days of the return authorization being issued will be charged full price for the original product.

Missing Items
Missing items must be reported within 20 days of delivery notification for assistance. Replacement of any missing items after 20 days will be the responsibility of the customer.

Custom Items
Custom items are not elligible for returns or refunds. CUSTOM GOBOS MAY be elligible for a partial refund if the gobo has not been physically produced; HOWEVER there may be a charge for any work performed in relation to the order.

All return products must have an RMA number or the return will be refused at our warehouse.

To receive an RMA:

  • • Please contact STAGESPOT.COM Customer Service at 888-567-8243, Monday through Friday, 8am - 6pm, CT, via email at info@stagespot.com, to obtain a Return Merchandise Authorization (RMA) before shipping product back to STAGESPOT’s WAREHOUSE. This will expedite and help ensure the proper action or credit upon processing.
  • • In order to expedite a return, please have the following information on hand when requesting an RMA number: invoice number, reason for return, action to take (replacement/repair/return/credit) and whether the box has been opened or is manufacturer sealed.
  • • Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete.
  • • Customer is responsible for shipping charges to STAGESPOT.COM distribution center for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by STAGESPOT.COM to Customer, at Customers expense.
  • • Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express. This is for your protection as well as to ensure quick action on your return.
  • • Return privileges vary by manufacturer. Please contact STAGESPOT.COM Customer Service info@stagespot.com for details.

Replacement Policy:

  • • Customer is responsible for returning damaged or defective merchandise to Stagespot.
  • • Stagespot will not ship replacement merchandise until receipt of damaged or defective item.
  • • All defective or damaged returns are subject to verification.
  • • Failure to return a product within the return period will be deemed to be an acceptance of the product.

Exceptions to the Above Policy:

  • • Custom orders, bulk orders, other products designated as "This Sale Final" "No Returns", or similar language may not be returned.
  • • Fees for labor -- such as plug installation, artwork creation, or proof creation -- may not be refunded.
  • See international retrun policy below.

International Return Policy:

Our hope is that you are completely satisfied with your purchase. If you aren’t, we are happy to accept your return or exchange; but please keep in mind...

  • You must issue your return within 20 days of your order.
  • Please select a return method that allows you to insure your shipment and track its progress. StageSpot is not responsible for lost or stolen items.
  • You are responsible for shipping costs as well as taxes, duties, and courier fees.
  • Most returns will process in approximately 2–3 weeks, depending on your method of return. Additional processing delays may occur. You will receive an email when your return has been processed (be sure to check your spam folder).
  • All international returns for non-defective, non misshipped items will incur a 25% restock fee.

Defective Products
If you have received defective merchandise you must contact STAGESPOT.COM within 20 days for replacement of defective merchandise with the exact same product. After 20 days, Customer will have to contact the manufacturer directly. Any defective product not returned within 20 days of the return authorization being issued will be charged full price for the original product.

Missing Items
Missing items must be reported within 20 days of delivery notification for assistance. Replacement of any missing items after 20 days will be the responsibility of the customer.

Custom Items
Custom items are not elligible for returns or refunds. CUSTOM GOBOS MAY be elligible for a partial refund if the gobo has not been physically produced; HOWEVER there may be a charge for any work performed in relation to the order.

Making a Return

  • Add your reason for return to the front side of your packaging slip and enclose it with your merchandise.
  • Ship your return packaging using your preferred trackable and insured shipping method, and please record your tracking and carrier information. StageSpot is not responsible for lost or stolen items.
  • Address the return package to the address below, including your order number:

StageSpot
Attn: Returns Department
3204 Texas Topaz Dr.
Austin, TX 78728
USA
Order #

  • If you need assistance, email us at info@stagespot.com or call us at 888-567-8243, from 9am – 7pm EST, week days.